Paralanguage is part of the nonverbal communication and convey emotions and attitudes.
Paralanguage may be expressed consciously or unconsciously.
Paralanguage” includes vocalizations such as hissing, shushing, and whistling, as well as speech modifications such as quality of voice or hesitations and speed in talking.
Some examples of paralanguage is laughing, crying, whispering, snoring, sucking, sneezing, sighing, etc.
Tone of voice plays a fundamental role in telephone operator-customer interaction, and generally in telephone interactions.
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Review: Journal of Personality and Social Psycholology, 1997 Oct;73(4):687-702
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Review: Journal of Personality and Social Psychology, 1997 Oct;73(4):687-702
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Title: The paralanguage of caregiving: baby talk to the institutionalized aged
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Title: Accuracy in social perception: contributions of facial and vocal information.
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Review: Journal of Personality and Social Psychology, 1996 Jun;70(6):1231-40
Title: A nonverbal signal in voices of interview partners effectively predicts communication accommodation and social status perceptions
